Aukje's Adventure

My wife came home this morning after going to the tax office and a couple of banks to run a few errands. She had to go to pay some bills at the bank, cash a money order and get her name changed on two bank accounts and at the ward office. The bank wanted 2500 yen (that is a little less than thirty Canadian dollars) to process the money order. The name change at the tax office took 45 minutes. It took the bank twenty minutes to figure out that it would cost 2500 yen to process the money order. During that time she wanted to work on the name change and/or pay the bills, but that was not possible. When the bank finally figured out that it would cost 2500 yen they made Aukje go to the back of the line in order to pay her bills. She was vexed (in her words) and immediately upon her arrival in the door, I heard all about the friendly folks at the bank.